Privacy Policy

1. Scope

This policy applies to personal information collected through the CraveLess website, owned and operated by CraveLess™ and its affiliated brands.

Our goal is to explain how we use any personal information collected through our website. Please read this carefully. The data controller for this website is CraveLess.

2. What Personal Information Do We Collect?

You can browse most of our website without providing personal information. However, if you register or make a purchase, we may collect:

Name, address, phone number, and email address
Order details and purchase history (Note: payment info is processed securely by third-party providers—we do not store your credit/debit card data)
Voluntary information you provide through contact forms or surveys
Technical information such as your IP address, browser type, referral website, and pages visited (non-identifiable and aggregated)

3. How We Use & Share Your Information

We use your personal information to:

Fulfill and manage your orders
Provide customer support and respond to inquiries
Improve and personalize your experience on our site
Comply with legal obligations and prevent fraud
Send marketing communications (with your consent)

We may share your data with trusted third parties (e.g., payment processors, hosting providers, delivery partners) to help us operate efficiently and securely. All partners are GDPR-compliant.

4. International Transfers

Some personal data may be processed outside of the EEA (e.g., in the U.S.). We only share data with companies certified under the EU-U.S. Privacy Shield or with appropriate legal safeguards in place.

5. Marketing Communications

With your consent, we may contact you by email, SMS, or phone regarding CraveLess promotions, offers, and product updates. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us at support@craveless.com.

6. Cookies & Tracking Technologies

We use cookies to:

Enable site functionality (e.g., cart, login)
Analyze usage and performance (via Google Analytics)
Improve your experience and personalize content
Support advertising campaigns (e.g., retargeting)

Learn more or manage preferences by visiting www.allaboutcookies.org.

7. Web Beacons

Some pages may use web beacons (clear gifs) to measure page activity or the effectiveness of marketing campaigns. These do not collect personally identifiable information.

8. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, misuse, or loss.

10. Sale or Transfer of Business

If CraveLess is acquired, merged, or sold, your personal data may be transferred to the new owner in compliance with applicable privacy laws.

11. Your Rights Under GDPR

You have the right to:

Access your data
Correct or delete your data
Restrict or object to data processing
Withdraw consent at any time
Request data portability
File a complaint with a data protection authority (e.g., ICO)

12. Policy Updates

We may update this Privacy Policy from time to time. Please check back periodically to stay informed.

13. SMS Marketing (If Applicable)

By providing your phone number during checkout or subscribing, you agree to receive order updates and promotional messages (max 15/month). To opt out, reply STOP. For help, reply HELP or contact us directly.

Message/data rates may apply.

14. Contact Us

For questions about this policy or your personal data, contact us at:
📧 support@craveless.com